If you're having trouble connecting or staying connected, work through these steps in order:

Make sure your firewall or antivirus isn't blocking the game client — add an exception for the game folder if needed.

Check that you're running the latest client version; an outdated client can fail to connect after an update.

Restart your router if you're seeing intermittent disconnects rather than a hard failure to connect.

Avoid running a VPN unless you know it's needed — some VPNs add latency or get flagged by anti-cheat systems.

If none of that helps, open a ticket through My Q&A with your error message or a screenshot so it can be looked into directly.